How to Troubleshoot LINE Notification Issues on UbiBot Web-Console or App

Q: I’ve set up LINE notifications in UbiBot Web-Console/App and linked my account, but I’m not receiving any notifications. What should I do?

A: If you're having trouble receiving LINE notifications after linking your account, try the following steps:

1. Verify Service Linkage and Notification Settings:

   • Go to the My Page section of your UbiBot Web-Console or App.
   • Ensure that the LINE service is properly linked and that you've selected the correct place (e.g., your personal chat or a group) where you wish to receive notifications.

2. Check Group Chat Settings:

   • If you're expecting notifications in a LINE group chat, confirm that the official LINE Notify account has been added to the group. Notifications won't be received unless this account is part of the chat group.

Following these steps should help resolve any issues with receiving LINE notifications from UbiBot. If the problem persists, consider unlinking and re-linking the service, or contact support for further assistance.