I have set up my device, but I don’t see any data on the App or IoT Platform. Why?
When the device first connects to the IoT Platform it may not have any data to synchronize. Please check again after 30 minutes. Alternatively, you can trigger a manual data sync by pressing the power button once. The device will beep and will flash green for a few seconds. However, remember the device only records sensor data periodically (by default every 10 minutes) so you need to wait at least this long.
If the data sync still doesn’t work, reset the device and setup the WiFi connection again.
My device isn’t synchronising with the IoT platform. Why?
A device disconnection can be caused by a variety of reasons, we will note the following list of possible causes for your reference.
1 Low voltage: If you are using battery power, when the battery power goes low, the voltage will also go low, this is the device is intermittently disconnected or completely disconnected, it is recommended to replace the battery or fully charge the device which has lithium battery.
2 Cloud storage space is full: When the device's cloud storage is full, it cannot record fresh data and may result in dropped connections.
The previous data can be saved and then cleared as shown below.
For mobile apps, you can operate as below.
Important : the action will delete all the data, please DO download the previous data and save it!
3 Operating environment : Our devices are designed to work in a temperature range of -20 to 60 degrees Celsius and a humidity range of 10-90%, if the device is operated outside of these ranges, it can cause damage to the components of the device including disconnecting it from the network.
It is also not recommended to use the device in a freezer as condensation can occur when the device reaches room temperature and damage the device, as well as cause it to disconnect. If you must use the device in a freezer, switch it off and remove the battery when bringing it back to room temperature and allow it to dry before using it again.
4 WIFI signal strength: According to our experience, if the signal of the device is consistently lower than 70dBm, then the device may be disconnected from the network, in this case, we recommend that you do something to enable the device to receive a better wifi signal, such as moving the device closer to the router or using a signal amplifier, and so on
5 Setting a static IP : Configuring a static IP will stabilize the IP address of the device so that it is not taken by other networked devices.
In router, please give a static IP using the MAC of device in your own router, you can find the MAC here.
In PC tool, also give a static IP, all the information should be same with which in router.
Here is the link to the download page: https://www.ubibot.com/manuals/2001/pc-tools/
6 If none of the above restores the device's connectivity, try resetting the device to its factory settings and then resetting the WIFI. Please refer to the following instructions.
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