Credit Charges - Price Hike?!
I logged in to our Ubibot account to keep an eye on our remaining credits to ensure we have enough. I was shocked to see that our balance had gone drastically down and I can see that the reason for this is because of the credit consumption for a call. When we first deployed ubibot as a solution to monitor our comms room temperature last year, it cost 0.16 credits for an automated phone call to alert us of rising temperature. This is now costing 11.11 credits and nothing has changed. That's an increase of 6843%. Converted to USD, that's 11 dollars a call. I've contacted support who have acknowledged that this isn't normal - they've told me to contact the mobile phone operator / service provider. Here's the twist - it's through UbiBot that this service is provided! There's no SIM involved and it's an action feature in the rules!
Hoping someone can shed some light or check to see if the same is happening to them - I've been waiting 9 days for a valid response.
-
Dear customer,
Sorry for the delayed response.
Your problem was a peculiar case which we have never dealt with.So it took a bit long time for us to solve the problem.
We have communicated with you in support.ubibot.com and we have refunded your credits 12 days ago.
I am sorry for any inconvenience this has caused you.
Anymore questions,please send us an email about your request via support@ubibot.com again.
Thank you very much.
Sincerely，
Mary
UbiBot
0
Please sign in to leave a comment.
Comments
1 comment