Limited Emails despite continous alert

apokiel

October 13, 2021 11:18

Validation tests with 3 Ubibots, with continous alert, sync interval every 5 minutes, free account.

Expected 5 mails per hour and 5 app alert per hour for every one of the three Ubibots in 5 minute intervals over a period of 25 minutes. (adding up to a total of 15 mails and 15 alerts)

Only got a few app alerts and slightly more mails in dubious intervals (see picture please)

Yes, I checked in my spam folder as well :-)
How can we receive the maximum amount of alerts?
Thanks in advance

 

0

• Official comment

  

  Mary

  January 14, 2022 08:58

  Dear customer,

  Sorry for the delayed response.

  This may happen when your or our server becomes unstable under certain conditions.

  To help you further with,may I have your permission to check your device from our sever end? Please send us an email about your request via support@ubibot.com or https://support.ubibot.com/hc/en-us/requests/new ,so an aftersales staff can help you with this.

  Regards

  UbiBot

   

Please sign in to leave a comment.