Keeps going offline
I just bought this and it worked well for an hour but then went offline and I cannot fix it. I have tried plugging it in and turning it off and in but its still offline. Any suggestions?
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Official comment
Dear buyer,
We are sorry to hear this inconvenience.
Could you please let us know the serial number of your device? Our technical support team can diagnose the issue for you.
Also, please make sure that your WiFi is stable and you didn't change the device to a new WiFi environment.
You can reply to our support email at: support@ubibot.io
Regards
Linda
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I finally got it set up today after a month of trying. Now that it finally went online, it went online about 2 hours ago and I have it in my fridge to monitor and now it's offline. I need this for my vaccine program and if I don't get this corrected I may have to get another product.
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Same issues as above. The device will not stay online. It goes off line 6 hours after being online. This is serious problem that needs to be fixed. I need assistance with this problem ASAP before my vaccines are delivered.
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I guess it's very temperamental at times. I came in the next day after being frustrated and it is now working.
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keeps going offline after i hour,its happening frequently.
my serial number is PY3PA21DWS1P
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whta should i do
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